Return Policy

Our Three-year Insurance Guarantee means you can always shop with confidence and buy risk-free. Within three years of purchase, if you ever become dissatisfied with the diamond that we delivered, simply return it for the value of the original purchase price.

The Return Process

Once we receive your returned item, we will review it to make sure it is in the same condition it was when it was shipped. If it has been engraved, resized, altered or damaged in any way, it cannot be accepted for return. If we find that the item is acceptable for return, your refund or new item (in the case of an exchange) will be processed immediately.

How to Return an Item

To return an item, use the following procedure.

• Get Your Return Authorization Code
  Call 877-239-6404 to receive your Return Authorization Code. Write the code on the sticker at the bottom of your invoice. Place the sticker on the outside of the package in which you are returning the item.
• Package Your Return
  If the item came with any collateral material, include it in the return. If the diamond certificate is not returned, you may be liable for the $250 replacement fee. Be sure not to write anything on the packaging indicating the contents of the package.
• Insure Your Return
  Use US Postal Service Registered Mail™ to ship the return and insure it for the total value of the contents. Request a return receipt for confirmation that your shipment was successfully returned to Ciara.